Return Policy
Your satisfaction is our top priority. If you are dissatisfied with your purchase (refer to conditions mentioned below), you can fill in a complimentary Leopard return shipping label within 3 business days for any domestic orders on www.Saniderm.pk. There are three ways to access the return shipping label and begin the return process:
- Visit your account page and select “My Orders”
- OR Enter your order number and email address Here (provide link).
- OR View your shipping confirmation email and click “Track My Order” for return details
*For return request beyond 3 business days, please Contact Us for assistance.
TERMS & CONDITIONS:
- Products purchased on Saniderm.pk will only qualify for a return, refund or exchange.
- You can only exchange for items of the same price excluding any discount that was applied.
- Items purchased with a discount or as part of a valued set are not eligible for an exchange.
- To qualify for a return container must be 90-95% filled. Containers filled or tampered with other creams are not eligible for a refund or exchange.
- Shipping cost and other additional services are non-refundable.
- We cannot accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
- The product must be returned in the original and undamaged manufacturer packaging / box. It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
- A ‘change of mind’ is not a valid reason for a return
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept such a return.
Your satisfaction is our top priority. If you are dissatisfied with your purchase (refer to conditions mentioned below), you can fill in a complimentary LEOPARD COURIER return shipping label within 3 business days for any domestic orders on www.Saniderm.pk. There are three ways to access the return shipping label and begin the return process:
- Sign in to your Saniderm.pk Account, select “My Orders”.
- Enter your order number and email address Here (provide link).
- Click on Return Items, select option of “Method Of Payment Refund” and press submit button for returning your order.
- Wait for the confirmation email from our side. Our confirmation email will be contained with LEOPARD COURIER account number for returning orders to Saniderm.pk.
- After receiving confirmation email, Head to your nearest LEOPARD COURIER Center and at the time of dropping it off at LEOPARD COURIER Center, please tell our LEOPARD COURIER account number to LEOPARD COURIER person and collect LEOPARD COURIER slip (CN) for tracking your parcel.
Payment Method | Refund Option | Refund Time |
---|---|---|
Debit / Credit Card | Same Card | 10 Working Days |
Direct Bank Transfer | Bank Account | 5 Working Days |
JazzCash Mobile Wallet | Saniderm.pk Wallet | 2 Working Days |
*For return request beyond 3 business days, please Contact Us for assistance.
Refund |
Description |
Debit Card or Credit Card |
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Saniderm.pk, please contact your personal bank. |
Bank Deposit |
The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA). IBAN number will be needed to refund the amount. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
TERMS & CONDITIONS:
- Products purchased on Saniderm.pk will only qualify for a return, refund or exchange.
- You can only exchange for items of the same price excluding any discount that was applied.
- Items purchased with a discount or as part of a valued set are not eligible for an exchange.
- To qualify for a return container must be 90-95% filled. Containers filled or tampered with other creams are not eligible for a refund or exchange.
- Shipping cost and other additional services are non-refundable.
- We cannot accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
- The product must be returned in the original and undamaged manufacturer packaging / box. It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
- A ‘change of mind’ is not a valid reason for a return
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept such a return.
Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to support@saniderm.pk
Do I need an account to place an order?
Do I need an account to place an order?
Having an account is not necessary as you can select Checkout as Guest to complete an order without logging in. But by creating an account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information, and ensuring faster checkouts.
How can I make an account?
How can I make an account?
Simple instructions to be followed.
Click on the ‘Sign In’ button on the top right-hand corner of the home page Click on the ‘Create an Account’ button at the bottom of the screen.
What to do if I forget my password?
What to do if I forget my password?
- Click Forgot Password
- Enter either the email address or username on the account
- Select Submit
- Check your inbox for a password reset email
- Click on the URL provided in the email and enter a new password
What payment options do I have?
What payment options do I have?
- Cash on Delivery (available nationwide).
- Online payment (Visa Debit/Credit,
- aster Debit/Credit).
- Easy Paisa
- Jazz Cash
Is it safe to shop online with a Debit/Credit Card?
Is it safe to shop online with a Debit/Credit Card?
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel.
How to fix payment failure?
How to fix payment failure?
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally refunded to your bank account within 7 business days.You can email us at support@uniferoz.com for any clarification.
How long will it take to receive my order?
How long will it take to receive my order?
Order will be delivered within 6- 7 business days.
What are the delivery charges?
What are the delivery charges?
We are offering free home delivery worth Rs 3500 and above. Delivery charges for KHI are Rs. 180 and for all other cities are Rs. 220.
How do I cancel an order?
How do I cancel an order?
To cancel an order you must contact us ASAP to process the cancellation. Orders usually ship within 24 hours of being placed. Please, cancel your order within one day so it won’t be painful for both of us. For order, please email at info@saniderm.pk